March 17, 2025
Imagine arriving at work with your team, ready to take on the day's challenges, only to find that the Internet has gone down. Emails stop functioning, and productivity comes to a standstill. What would your response be? For many businesses, when the Internet fails, operations cease, leading to significant losses in productivity and sales. Consider the MGM data breach from the summer: electronic room keys malfunctioned, casinos were forced to close, and online restaurant bookings became unavailable. That downtime cost MGM millions.
However, downtime is just one of the ways inadequate IT support can hinder your business. Add to that ongoing frustrations such as forgotten passwords, malware issues, and difficulties accessing shared files, and the resulting inefficiencies can become overwhelming.
Business owners often find themselves spending large sums on IT support that struggles to resolve even the most basic problems. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time idly waiting than actively addressing issues, relying on you to inform them when something is wrong.
You shouldn't have to endure tech issues and reactive IT support that only responds after problems arise. It's time to demand better and prevent tech issues before they occur.
To assist you, we've compiled a checklist of vital standards that anyone managing your network should uphold. Evaluate how your current provider measures up:
- Do they answer their phone live and respond to emergencies within minutes? In a crisis, waiting on hold or leaving voicemails is not an option.
- Are they accessible and responsive for non-emergencies, with replies within an hour? Everyday tech problems shouldn't leave your team in limbo.
- Do they actively monitor, patch, and update your network's essential security settings? If you're unsure whether this is done daily, weekly, or at all, you might be at risk.
- Do they provide evidence that all your data is being backed up, including laptops and devices? A reliable IT provider ensures nothing falls through the cracks.
- Do they meet with you at least quarterly to discuss projects, performance, and improvements? Effective IT support goes beyond fixing issues; it helps you plan for the future.
- Do their invoices clearly outline what you're paying for? No one appreciates surprises, particularly regarding billing.
- Do they explain their actions in straightforward language rather than technical jargon, and take the time to answer your questions? You shouldn't need a translator to understand your IT provider.
- Do they proactively address cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and employee education is a vital defense layer.
- Have they given you comprehensive network documentation, including admin passwords? If they're withholding critical information, it's a significant red flag.
- Do their technicians arrive on time, dress professionally, and leave you feeling confident after every interaction? Professionalism matters; if you feel uneasy every time you call, it may be time to seek alternatives.
Bonus Points: Is Your IT Provider Going Above And Beyond?
- Do they conduct regular disaster recovery drills to ensure your backups function properly? A backup is ineffective if it fails when you need it most.
- Are they assisting you in planning for scalable growth with technology that adapts alongside your business? The right IT partner ensures your systems evolve with your company.
- Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are constantly changing, and your protection should adapt as well.
- Do they monitor and optimize your network's performance to prevent bottlenecks and downtime? Efficiency is crucial in today's competitive environment.
Time To Raise The Bar
If your current IT provider doesn't meet these criteria, you are likely paying for inadequate service, which could jeopardize your business. From security risks to lost productivity, poor IT support is more than just an inconvenience; it's a liability.
Don't settle for anything less than a partner who prioritizes your business's success.
Schedule a free 15-Minute Discovery Call today to see how we can eliminate your tech headaches and ensure your
business runs smoothly. Click
here to schedule now or call us at 720-449-3379 to get started.
Let's make tech problems a thing of
the past.
