January 13, 2025
When it comes to IT support, many business owners think that "good enough" is sufficient. However, what if your IT provider is actually endangering your business with slow response times, poor communication, or a lack of proactive solutions?
The reality is that you may not recognize how inadequate your IT support is until you experience exceptional service. If any of the following signs resonate with you, it's time to consider finding a new IT provider.
1. You Can't Reach Them During Emergencies
During a network failure or cybersecurity incident, waiting on hold or leaving a voicemail is unacceptable. A dependable IT provider should answer your calls immediately or return them within 30 minutes, particularly in urgent situations. If your provider is unavailable when you need them the most, that's a significant warning sign.
2. They Don't Monitor Your Network Proactively
Your IT provider should be the one notifying you of issues, not the other way around. Proactive monitoring means they are actively watching your systems for downtime, breaches, and inefficiencies, and presenting solutions before problems arise. If you're constantly discovering issues they overlooked, they are not fulfilling their responsibilities.
3. Cybersecurity Isn't Their Priority
"Cybersecurity" is not just a trendy term; it is essential to modern IT. If your provider has not developed and executed a thorough cybersecurity plan that includes ransomware protection and data backup, they are jeopardizing your business. Exceptional IT providers continually suggest new strategies to safeguard you against the latest hacking techniques. If yours isn't doing so, it may be time to reconsider your relationship.
4. Their Support Is Inconsistent And Hard To Use
Are they responsive even for non-urgent matters? Do they have a straightforward, user-friendly ticketing system to log and prioritize your requests? If your team is frustrated by long wait times, unresolved issues, or cumbersome processes, you are dealing with a provider that is not prioritizing your needs.
5. They Don't Provide Clear Invoices
You should always be aware of what you're paying for. If you receive vague invoices or are charged for every little service, that's a problem. Transparency regarding costs is a hallmark of a quality IT provider, and you deserve to know how your money is being spent.
6. They're Not Testing Backups Regularly
Backing up data is essential, but if no one is testing those backups, you may face an unpleasant surprise when disaster strikes. If your IT provider isn't conducting regular test restores to ensure your data can be recovered, it's time to find someone who takes your backups as seriously as you do.
7. Projects Are Always Late And Over Budget
Does every IT project feel like an unexpected event, complete with delays, hidden costs, and a lack of communication? Quality IT providers deliver on time and within budget, or at least keep you informed if things deviate from the plan. If you're tired of constantly having to chase them for updates, it's time to explore other options.
Stop Settling For Subpar IT Support
Inadequate IT support is more than just an inconvenience; it poses a risk to your business. If any of these signs resonate with you, it's time to discover what outstanding IT service truly looks like.
Start with a FREE 15-Minute Discovery Call.
We'll evaluate your current setup, identify vulnerabilities and leave you with
actionable steps to improve your technology.
Click here to book
your FREE 15-Minute Discovery Call now or call our office at 720-449-3379.
Let us take the stress out of your IT so you can focus on
growing your business.
